Digital Identity Whitepaper

Australia Post

A single digital identity could unlock billions in economic opportunity

Our systems for verifying identity online have failed to keep up with the digitisation of the economy – or the expectations of consumers.

Frustration, a lack of control and inefficiency is costing Australia’s economy up to $11 billion in missed opportunity.

Our 2016 research into digital identity, in conjunction with the Boston Consulting Group (BCG), reveals:

Consumers want to be in control of their identity but are happy to share data if it makes life easier
For business, a single digital identity could increase conversions and reduce the cost to serve and risk of fraud
Increasing uptake in an opt-in system is challenging, and will depend on private and public sectors working together.